Last Updated: August 21, 2026
SPIA Center ("SPIA", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our patients, parents, guardians, and other users.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the SPIA Center mobile application (the "App") and related services.
SPIA Center is a pediatric healthcare center in Qatar providing specialized evaluation and treatment for children, including allergy and immune-related healthcare services. The App may allow users to create an account, manage their profile, book and manage appointments, communicate with SPIA, and access information related to healthcare services.
By using the App, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use the App, we may collect the following categories of information.
When you create or use an account, we may collect information such as:
Because SPIA provides pediatric healthcare services, the App may allow a parent or legal guardian to provide information about a child for whom healthcare services are being requested.
This information may include:
Healthcare information is considered sensitive personal information and is handled with appropriate safeguards.
When you book or manage an appointment through the App, we may collect:
If you contact SPIA through the App or otherwise communicate with us, we may collect:
When you use the App, certain technical information may be collected automatically, depending on the App's configuration and services used. This may include:
We use this information primarily to maintain, secure, troubleshoot, and improve the App.
If you enable push notifications, we may process the information necessary to send notifications to your device.
Notifications may include appointment reminders, appointment updates, healthcare service notifications, security notifications, and other service-related communications.
You can manage notification permissions through your device settings.
We may use personal information for the following purposes:
We do not use sensitive healthcare information for unrelated purposes without an appropriate legal basis or your consent where consent is required.
SPIA provides healthcare services, and therefore some information submitted through the App may be sensitive personal information, including health and medical information.
Examples may include information about:
We process this information only as necessary to provide, manage, administer, secure, and improve healthcare services and to comply with applicable legal and regulatory obligations.
SPIA is a pediatric healthcare center and the App may be used by parents or legal guardians to request and manage healthcare services for children.
We do not intend for children to independently create accounts or provide personal information through the App where parental or guardian involvement is required.
Parents or legal guardians are responsible for providing accurate information about the child and for using the App on the child's behalf where applicable.
Because healthcare services require us to process information about children, such information may be collected and processed when a parent, legal guardian, or authorized person requests healthcare services for a child.
If you believe that information about a child has been provided to us improperly or without appropriate authorization, please contact us using the contact details provided in this Privacy Policy.
We do not sell or rent your personal information.
We may share personal information only when reasonably necessary for the purposes described in this Privacy Policy, including with:
Information may be made available to authorized SPIA doctors, nurses, healthcare professionals, and staff involved in providing or managing healthcare services.
We may use trusted third-party service providers that help us operate our App and services, such as providers of:
These providers may process information on our behalf and are expected to handle information according to applicable contractual, security, and legal requirements.
Where applicable and necessary for healthcare administration or insurance processing, information may be shared with relevant insurance providers or administrators.
We may disclose information where required by applicable law, court order, governmental request, regulatory requirement, or where disclosure is necessary to protect the rights, safety, or security of SPIA, our users, patients, or others.
The App may use third-party technologies and services to provide functionality, security, communications, analytics, hosting, or other technical services.
Third-party service providers may process certain information according to their own privacy policies and applicable contractual obligations.
SPIA does not sell personal information to third parties.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the nature of the information and the service involved, security measures may include:
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing healthcare services, maintaining appropriate medical and administrative records, resolving disputes, enforcing agreements, maintaining security, and complying with applicable legal and regulatory obligations.
Healthcare and medical records may need to be retained for periods required by applicable laws, regulations, professional standards, or legitimate healthcare requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
You may request deletion of your App account and associated personal information by contacting us using the contact details provided below.
Please note that deleting an App account does not necessarily mean that all information can be immediately deleted.
Certain information, particularly healthcare or medical records, appointment records, billing information, insurance information, security records, or information that we are legally required or otherwise permitted to retain, may need to be retained for a specific period.
When information is subject to a legal or healthcare retention requirement, we will retain it for the required period and securely delete or anonymize it when it is no longer required.
When submitting a deletion request, we may need to verify your identity before processing the request in order to protect personal information from unauthorized deletion or disclosure.
Depending on applicable law, you may have rights regarding your personal information, which may include the right to:
Some requests may be subject to legal, healthcare, regulatory, or security requirements.
Depending on the services and technology providers used by SPIA, personal information may be processed or stored in Qatar or other countries.
Where personal information is transferred or processed outside Qatar, we take reasonable measures to ensure that such processing is conducted in accordance with applicable privacy and data protection requirements.
The App itself may not use traditional browser cookies. However, certain technologies used by the App or its service providers may use identifiers or similar technologies to maintain sessions, provide security, remember preferences, analyze technical performance, or provide required functionality.
Where applicable, these technologies are used only for legitimate operational, security, analytical, or service-related purposes.
We may use analytics or crash-reporting technologies to understand technical problems, monitor application performance, identify errors, and improve the App.
Such services may collect technical information such as device type, operating system, App version, crash information, and diagnostic information.
We do not use healthcare information for advertising purposes.
The SPIA Center App is not intended to sell or provide targeted advertising based on users' healthcare or medical information.
We do not sell users' personal or medical information to advertisers.
If the App provides payment functionality in the future, payment information may be processed by authorized payment service providers.
Unless otherwise stated, SPIA does not directly store complete payment card information. Payment providers may process payment information according to their own privacy policies and applicable security requirements.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice or request consent before making material changes.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us:
SPIA Center
Building No. 58, The Business Park, Building C, 6th Floor, Najma, Doha-Qatar
Email: info@spia.qa
Website: https://spia.qa
For data deletion requests, please include "Data Deletion Request" in the subject of your email.
By using the SPIA Center App, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, SPIA will obtain any consent required by law before collecting or processing personal information for purposes that require consent.
SPIA Center
Building No. 58, The Business Park, Building C, 6th Floor, Najma, Doha-Qatar
Last Updated: August 21, 2026
